Order Cancellation Policy
At beSOLiD, we understand that sometimes you may change your mind – and we’re here to make cancellations simple and hassle-free.
🕒 When Can You Cancel?
- You can cancel your order within 12 hours of placing it or before it is shipped, whichever happens first.
- Once the order is shipped or dispatched, it cannot be cancelled.
📲 How to Cancel Your Order:
You can cancel your order quickly and easily via any of the following methods:
-
WhatsApp Chatbot:
Just send a message to our WhatsApp chatbot at +91-8955746691
and select the “Cancel Order” option. -
Email Us:
Drop an email at support@besolid.in with your Order ID and reason for cancellation.
We will confirm your cancellation once it's processed.
💳 Refunds for Cancelled Orders:
- For prepaid orders, your refund will be processed back to the original payment method within 5–7 business days.
- For Cash on Delivery (COD) orders, no refund is applicable since no payment was collected in advance.
⚠️ Important Notes:
- Orders that have already been shipped or dispatched are not eligible for cancellation.
- If repeated cancellations are noticed from the same account, we may restrict future COD orders.
- beSOLiD reserves the right to deny cancellation requests under certain circumstances (e.g. limited edition pieces or ongoing logistics processing).
Need help? Our support team is just a message away!
Reach out to us via WhatsApp at +91-8955746691 or email support@besolid.in anytime.