Return and Exchange Policy

🔄 Exchange & Return Policy – beSOLiD.in

We want you to love what you wear from beSOLiD! If something isn’t quite right, we’re here to help with an easy exchange and return process.

✅ Eligibility for Exchange/Return:

To qualify for an exchange or return, please ensure:

  • The product is in unused, unworn, unwashed condition

  • The Loop Tag, Bag, and Seal Tag are intact and unbroken

  • The request is raised within 7 days of delivery

  • 📹 Unboxing/packet opening video is mandatory for any wrong item, missing item, or short delivery claim

🔁 Exchange Policy:

  • First exchange is absolutely FREE (we’ll take care of the logistics!)

  • Exchange is allowed only once per order

  • Once an exchange is processed, the item is no longer eligible for return

  • Need a second exchange? No problem – it’s possible with a ₹200 logistics charge

🚫 Return Policy:

  • Returns are accepted only once per order, and only before any exchange is made

  • We offer store credit/refund to your source account, as applicable

  • Items with damaged packaging, removed tags, or signs of use are not eligible

  • Unboxing video is compulsory to support claims for wrong product or missing item

📦 How to Raise an Exchange/Return Request:

  1. Visit our Returns Portal

  2. Submit your Order ID and registered mobile/email

  3. Select the item for exchange or return and follow the instructions

📦 Combo Product Return T&C:

If you've purchased multiple items under a combo and choose to return part of the combo, the refund will be calculated based on individual item pricing, not the combo offer price.

Example:
You purchase 2 cotton trousers at a combo price of ₹1199, where one trouser is priced at ₹699.
If you return one, you'll be refunded ₹500 (i.e., ₹1199 – ₹699).

This policy applies across all product categories with combo or bundled pricing.

⚠️ Important Notes:

  • Products from Sale/Offer Zones are not eligible for return or exchange

  • For hygiene reasons, innerwear & accessories are not returnable

  • If the pickup attempt fails due to customer unavailability, a second attempt may be chargeable

  • Unboxing video must clearly show the product being opened for any claim of wrong/missing item

💌 Still have questions?
We’re always here to help.
📧 Email: support@besolid.in
📱 WhatsApp: +91-9001784700