Return and Exchange Policy

🔄 Exchange & Return Policy – beSOLiD.in

We want you to love what you wear from beSOLiD! If something isn’t quite right, we’re here to help with an easy exchange and return process.

✅ Eligibility for Exchange/Return:

To qualify for an exchange or return, please ensure:

The product is in unused, unworn, unwashed condition
The Loop Tag, Bag, and Seal Tag are intact and unbroken
The request is raised within 7 days of delivery

🔁 Exchange Policy:

First exchange is absolutely FREE (we’ll take care of the logistics!)
Exchange is allowed only once per order
Once an exchange is processed, the item is no longer eligible for return
Need a second exchange? No problem – it’s possible with a logistics charge

🚫 Return Policy:

Returns are accepted only once per order, and only before any exchange is made
We offer upi refund / store credit to your account, as applicable
Items with damaged packaging, removed tags, or signs of use are not eligible

📦 How to Raise an Exchange/Return Request:

Visit our Returns Portal
Submit your Order ID and registered mobile/email
Select the item for exchange or return and follow the instructions

📦 Combo Product Return T&C:

If you've purchased multiple items under a combo and choose to return part of the combo, the refund will be calculated based on individual item pricing, not the combo offer price.

Example:
You purchase 2 cotton trousers at a combo price of ₹1199, where one trouser is priced at ₹699. If you return one, you'll be refunded ₹500 (i.e., ₹1199 – ₹699).
This policy applies across all product categories with combo or bundled pricing.

⚠️ Important Notes:

Products from Sale/Offer Zones are not eligible for return or exchange
For hygiene reasons, innerwear & accessories are not returnable
If the pickup attempt fails due to customer unavailability, a second attempt may be charged

💌 Still have questions?

We’re always here to help. Reach out to us at support@besolid.in or WhatsApp us at +91-9001784700